Thank you for using our privacy software products, and welcome to the support page. Auto Hide IP support team is here and ready to help you with any problem you encounter in using the software.

If you meet with any issue, do not hesitate to contact us. Please contact us at:


  • Subscription

    How long can I get my Serial Number(SN)?
    Your SN will be obtained immediately after your payment.
  • What if I have paid for the program, but never received the SN?
    Hopefully you've received the Confirmation Email including your SN sent by our Auto Reply Email System within several minutes after your payment. In case you haven't got it in time, it might be blocked by the anti-spam filters. Please check your junk or spam folder. Should you have any further questions, please contact us at We guarantee an answer within one business day at the very most!
  • What if I lost my SN?
    If you lost your serial number, please feel free to contact us to request your original SN. Please provide us with detailed information about your purchase, such as order ID, email address, user name, etc. to: We will send you the serial number within 1 business day after receiving your request email.
  • Is it allowable to use the program on another computer with this license alone?
    In that case you should first uninstall it from the old computer, and then install it on the new computer. If you lost the subscription information, please retrieve it by contacting our support team with your order number or e-mail address which you used to place the order. We will re-send the subscription information to you. And then you can use the program on the new computer.
  • Order Support

    Why pay for Auto Hide IP?
    With Auto Hide IP, your computer could automatically connect to our servers and gets more stable, fresh and fast proxies, not only in the US, i.e. you can obtain global proxies including UK, Israel, Canada, Germany, Japan, Brazil, China, etc., along with changing your IP address at any frequency at your will or simply choosing the automatic mode. Besides, You can also enjoy our free upgrades and support for life.
  • How can I order it?
    We recommend you Secure Online Ordering - the Instant Delivery! By Secure Online Ordering (Credit Card or PayPal), you could receive Serial Number via email within several minutes after your payment.
  • Is my order secure?
    We understand your concern for having your personal information secure. All Payments are processed through PayPal & Plimus secure server. We neither keep any credit card information on our site, nor store any credit card information on our servers. Also we will never share, sell, or trade your personal information to third parties.
  • Refund & Payment

    How much does it cost?
    Auto Hide IP is now as low as $29.95 $39.95. That’s so worthy for your online peace-of-mind once for all. We strongly suggest using the free versions of Auto Hide IP before making the purchase.
  • Are there any other hidden charges or annual fees?
    There are no any forms of hidden charges or annual fees. You only pay what you see on the purchase page.
  • Is Auto Hide IP free for upgrades?
    Yes, you are entitled to enjoy the free upgrades as long as you have a valid subscription. Always use the latest version of Auto Hide IP to keep the best performance.
  • What is your refund policy?
    If you are not satisfied with the Auto Hide IP service, contact us within 30 days of purchase and we will refund your credit card for the full amount charged.
  • Why to buy our Privacy Package?
    The most reliable protection depends on an assemblage of components working together in sync. While our standalone products all deliver protection for your security and privacy, Privacy Package compounds the benefits of all three products and thus packs most power and delivers the best results. Now only for $69.85 to enjoy the Premium Privacy Package. Includes Auto Hide IP ($39.95), Auto Clear Cookies ($29.95), and Auto Clear History ($29.95) (worth $99.85 in total).
  • General Information

    What is Auto Hide IP?
    Auto Hide IP is an Internet utility to let users surf the Web anonymously by masking their IP address. It provides you with the most efficient and easy-to-use masks for your real IP address to protect your security while surfing the Internet, bypass any form of censorship, un-ban the third party's blocking imposed on you or your track, and more!
  • Why do I need Auto Hide IP?
    Surfing online is becoming more and more vulnerable nowadays. It is easy for hackers to get any information out of you, e.g. browsing history, SSN, Bank Accounts passwords or other important information stored on your PC. They can track and log your online activities by your IP to send you ads or spam, what is worse, they can even get to your physical address and do further damage to you and your family.
    Auto Hide IP address can prevent your surfing habits and your Internet activities from being tracked by hackers or other identity thieves. With this tool, you will never be hacked, and you can access anywhere you want. It is definitely your ultimate online protection.
  • How is it working?
    Auto Hide IP can connect to our servers and gets the most stable, fresh and fast working IP location called proxy. Your computer only accesses Web sites indirectly, through the proxy server. Then it puts that information through your browser such as Firefox, Internet Explorer or Opera. Your real IP address and location will become inaccessible. As a result, Web sites will see the proxy's IP address, not your home IP address. So you can browse with completely concealed identity.
  • Technical Troubleshooting

    How about its compatibility?
    Auto Hide IP can work with Internet Explorer, Firefox, Opera, Maxthon, MyIE and is compatible with all types of routers, firewalls, home networks, wireless networks and any other kind of Internet.
  • Will it be difficult to hide my real IP Address?
    No. With this automated IP hider, all you have to do is selecting a country from "Choose IP Country" option and then click Hide IP button. That's it! You can also click Check IP button to to get information about the fake IP directly.
  • How to uninstall this program?
    This utility has a built-in uninstall tool. Please go to Start Menu -> All Programs -> Auto Hide IP -> Uninstall Auto Hide IP. You'll uninstall it easily and quickly.


NOTE: Want a FREE LICENSE of Auto Hide IP? If you are a webmaster, blogger or Internet columnist, write 1 review of Auto Hide IP now on your own website, blog space or column, and then you qualify for a Free License. Whereas if you are not, add that number to 10, you can earn yourself this bonus for free, too...Learn more>>

Why Hide IP?

  • Why Hide My IP
    Browsing on the Internet is becoming more and more dangerous in today's world. Hackers and identity thieves are trying to use your IP address to get any information out of you: home address, credit card information, social security information, your bank accounts and other personal information.
  • How to Hide My IP
    All with a click of a button, you can use Auto Hide IP to conceal your real IP with a fake one, surf anonymously, prevent hackers from monitoring your activity, and provide full encryption of your online activity.
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